Lufthansa Reportedly Offers $500 To Passenger Burnt By Coffee On Flight To Budapest
The passenger only wanted accountability and an apology from the airline. The flag carrier of Germany, Lufthansa Airlines, reportedly offered $500 to a passenger who suffered second-degree burns on a flight from Frankfurt Airport (FRA) to Budapest due to a coffee spill on board. The incident occurred during the flight from Toronto Pearson International Airport to Budapest. The passenger, Jack Hayden, initially felt pain and burning, but was able to walk to the lavatory and wash off his burns. The airline is currently upgrading short-haul cabins with USB power and tablet holders. Hayden and his family have expressed disappointment with the airline's statement regarding the incident, particularly the flight attendant's actions following the incident. The teenager insists on having accountability and an apology from the airline.
Publicerad : 2 år sedan förbi Dr. Omar Memon i Travel
The flag carrier of Germany, Lufthansa Airlines, offered a sum of $500 to a teenage passenger who suffered second-degree burns as a result of a coffee spill on board. The Toronto-based individual Jack Hayden was flying from Frankfurt Airport (FRA) to Budapest when the incident happened.
Short-haul aircraft generally have very limited space in the cabin. The airline is in the process of upgrading short-haul cabins with USB power and tablet holders. The passenger and his family need accountability for the incident and an apology from the airline.
In July, 19-year-old Jake Hayden was taking a trip from Toronto Pearson International Airport (YYZ) to Budapest with Lufthansa Airlines. It was the individual’s first trip overseas, where he flew from YYZ to FRA on the first leg before continuing to Budapest. During the second leg of the journey, the flight attendants offered hot beverages before touchdown.
The AeroTime Hub reported that according to the passenger,
The passenger initially felt pain and burning due to the spill. The passenger also noted that the flight attendant only said, “Oh no,” and continued to serve other passengers. After the beverage service was over, Hayden had the opportunity to walk to the lavatory. He was able to wash and cool off his burns.
The rest of the flight was uncomfortable for the passenger, who reportedly could not fasten his seatbelt due to the pain caused by the burns. Upon his arrival in Budapest, Hayden consulted a pharmacist who confirmed that he suffered second-degree burns and prescribed medication to be applied throughout his trip.
The teenager suffered pain and discomfort throughout his trip. However, his burns were healed before he returned to his home in Toronto. As such, he did not consult a local doctor in Canada.
Jack Hayden and his family had contacted Lufthansa Airlines regarding the incident on board the flight to Budapest. Arrow time hub reports that the Lufthansa customer relations department sent an email statement to the family on September 15, stating,
The airline also offered a sum of $500 to compensate for the suffering. The airline reportedly said it was the maximum amount they could offer without any medical documents or bills provided by the passenger.
Jack Hayden and his family showed their disappointment with the airline's statement. They believe that the airline was unable to handle the incident well, particularly the flight attendant's actions following the incident. The passenger insists on having some accountability and an apology from the airline.
What are your thoughts on the coffee spill incident onboard Lufthansa Airlines flight? Have you faced a similar situation during your travel? Share your experience in the comment section.
Ämnen: Airlines, Lufthansa